Enterprise Solutions Architect - Berlin, Deutschland - NinjaOne, LLC

NinjaOne, LLC

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Enterprise Solutions Architect

About the Role

Enterprise Solutions Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using the NinjaOne platform of products.

Our team is made up of seasoned problem solvers
- software architects, entrepreneurs, and engineers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with out sales reps and play a key role in winning deals and driving the business forward.

**Location
- **Berlin, Germany

What You'll be Doing

Partner with the sales team as the solutions expert, guiding clients through the sales process and through successful implementation
Support the sales team with activities such as technical discovery, demos, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
Implement and maintain technology toolkits to drive compelling demonstrations and POCs
Translate technical concepts and patterns into business benefits
Prepare and deliver technical presentations that explain our products or services to customers and prospects
Guide our customers through the implementation of the NinjaOne solution
Partner with our customers through the implementation of the NinjaOne solution
Travel as needed to prospects and clients
Other duties as needed

About You

A bachelor's degree in computer science, or similar degree or equivalent work experience
7+ years of experience working with clients in a presales solution focused role
An affinity for technology and ability to communicate solutions and value with a wide audience of customers including Technical IT, Financial and Executives
Working knowledge of NinjaOne Products, best practices, and use cases and the ability to create solutions to one off issues
Prepare and deliver technical presentations that explain our products or services to customers and prospects
Guide our customers through the implementation of the NinjaOne solution
Work closely with our sales teams to understand customer requirements and provide sales support
Partner with our account management department to meet the needs of our existing customers
The ability to be adaptive to an everchanging environment, where you are constantly improving yourself, your team and our processes
High levels of organization in your workflows you understand what it means to work with lots of customers and to prioritizse and manage your time efficiently

Driven and Self-motivated you set the pace for yourself and others around you

Complex Customer/Integration Management:

Proven ability to effectively manage and navigate highly complex ustomer relationships and integrations
Demonstrate expertise in addressing challenges related to intricate customer requirements and integrations

Advanced Technical Understanding

Possess an expertlevel understanding of the NinaOne platform, including its services, and comprehensive knowledge of the surrounding technologies
Experience with advanced custom projects and the capability to provide innovative solutions to intricate technical issues

Strategic Market Perspective

Maintain a strategic view of the market, staying abreast of industry trends and emerging technologies
Act as a technology evangelist, effectively communicating the value and advantages of the company's services to both internal and external stakeholders

Enterprise Deal Handling

Responsible for managing Key Account / Enterprise level deals
Play a pivotal role in the strategic planning and execution of significant enterpriselevel opportunities

Interaction with Product Management

Regular attendance in Product Management meetings to bridge communication between customer needs and product development
Conduct win/loss analysis and churn analysis to provide valuable insights to the product team
Participate in roadmap calls to contribute insights and ensure alignment with customer requirements
Conduct customer interviews for upcoming features, providing realworld perspectives to shape product development
Manage changes to product documentation and the Dojo where necessary, ensuring accurate and uptodate information
Attend feature development meetings and actively participate in Product Requirements Document (PRD) reviews

About Us

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints.

The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

What You'll Love