Instructional Designer - Berlin, Deutschland - Amazon CS Berlin GmbH

Amazon CS Berlin GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Bachelor's Degree in instructional technology, instructional design or a relevant field

Experience in instructional design
Native/fluent in Polish and English
Experience in design and development of performancebased training across multiple learning modalities, with eLearning development.
Full Proficiency with Microsoft Office products and with publishing and tracking learning objects in an LMS
Project Management skills

As an Instructional Designer on this team, you will develop and maintain training programs that support Consumer Customer Service associates throughout the EU Region, and across our Global Organization.

If you are a native or fluent Polish and English speaker, passionate about adult learning and fully proficient in any additional European language, this job is for you

The role can be based in Gdansk, The Hague, Berlin, Cork, Edinburgh.

Key job responsibilities

Instructional Design-Project and Program Management

Skillfully perform needs and task analysis to create targeted and engaging learning solutions. content along with gamified modules, blended courses, interactive videos etc. as required, supporting the translation and localization of this content
Leverage data to effectively evaluate behavioral and business impact of the training material produced, as well as measure the effectiveness of the same learning interventions using key performance metrics
Follow a modular, standardized process to create learnercentered, performancebased training that is flexible, adaptable and scales gracefully
Simultaneously manage multiple, complex projects with tight deadlines and timecritical deliverables through their entire life cycle

Client Relationship Management

Effectively communicate training strategies to seniorlevel leaders
Build and maintain relationships with both regional and global stakeholders, including business and operations teams
Collaborate with Contact Center teams and Subject Matter Experts across the network, along with partnering with other members of the Learning Community (Instructional Design, Training Delivery, Reporting and Evaluations Analysis)
Master's Degree in Adult Learning
Fluency in any other European language: Dutch, German or French as a preference
Instructional Design, Learning Technology, or a related field
Familiarity with Webbased Learning Platforms, Social Learning, Gamification and with the use of Multimedia in training
Experience in Program management, process improvement and/or operations in a Customer Service environment

m/w/d