Head of Technical Aftersales - Stuttgart, Deutschland - Aston Martin Lagonda Limited

Aston Martin Lagonda Limited

Geprüftes Unternehmen

Stuttgart, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world.

Every intricate stitch, beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars:
the soul of Aston Martin made real.

Job Purpose:
Responsible that Aston Martin is represented with the highest levels of professional integrity. Aiming to become Aston Martin as a brand known for exceptional customer service as well as innovative training. Further topics are warranty and technical processes and technical training.

Tasks

To represent the company in all technical aftersales matters in territory, providing proactive support for customers and dealers
To serves as a window person for central engineering teams to feedback and report on technical issues from the field in order to maximize speed of engineering solutions
To act as aftersales business manager with dealers, driving the highest level of technical competence, customer relations, workshop efficiency and profitability, with measured KPIs as objectives
To ensure compliance with company standards, policies and procedures at all dealerships, including facilities, staffing, parts availability, tools and equipment and warranty
To be responsible for the technical accuracy of content, and safety of operations described in all training materials, which could have a direct bearing on warranty costs and product / legal liability, additionally for checking other service publications for technical consistency & accuracy

Requirements:

Graduated Engineer or Master Degree in Engineering
Several years of professional experience in vehicle development and after sales
Extensive automotive experience
Excellent knowledge of after sales processes
Deep technical engineering background
Experience in technical training processes, warranty themes and technical processes
Excellent communication skills at all levels (German and English)
High sense of responsibility, high level of social competence and good business understanding

Benefits: