Global Service Director - Pliezhausen, Deutschland - Nova Ltd.

Nova Ltd.

Geprüftes Unternehmen

Pliezhausen, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Requirements:

Bachelor's degree Engineering /Technical Field (Chemical, Physics, Electronic)
Minimum 8 years' experience in are Sr. Sales Position / Technical Support or Field Service Leadership
Proven customer relationship management experience.
Experience or knowledge of Service Delivery Management, Knowledge of Business Processes (sales, billing, etc.)
Experience to manage in a matrix organization, understanding regional needs, tracking P&L and reporting to senior management.
Outstanding communication and presentation skills in English and German
Ability to deal with change and ambiguity, thriving in a fastpaced/highintensity environment.
Experience working with Salesforce.

Role Responsibilities:

Constantly assess service improvements and business opportunities to successfully drive initiatives to improve performance and customer satisfaction.
Recommend product or service enhancements to improve customer satisfaction and sales potential.
Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue.
Partner with our Field Service Team and Global HQ to define service and delivery objectives for GMD, based on your forecast and projections.
Leading Complex price quotations and coordinating approval of pricing.
Act as a trusted advisor to our Service Teams in Taiwan, China, Korea, and USA in technical and commercial matters
Foster strong relationships with internal stakeholders and customers, understanding their needs and aligning service delivery accordingly.

Senior Controller