Desktop Support Technician - Berlin, Deutschland - Tesla

Tesla

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

What to Expect

Tesla is looking to hire a Desktop Support Technician to join our team in Berlin, Germany. This position will be on the front lines of Tesla's IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to deliver first and secondline support, troubleshoot and resolve endpoint issues, install and support the systems, and assist with the daytoday operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLAs and/or project requirements.

What You'll Do

Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted while performing assigned duties including company management and outside business associates.
Exercise independent judgment consistent with department guidelines/standards.
Organize and prioritize workflow and to meet established timeframes.
Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
Occasionally work weekends, after hours, periodic oncall rotations, and travel within EMEA up to 10%.

What You'll Bring

Requires equivalent training/education in Computer Science requires 1+ years of experience in helpdesk or desktop support and must have experience working with ticketbased systems for registering incidents and requests as well as mobile device support for iOS and Android
Desktop Support experience with MS Windows 10 Enterprise, MS Office 365 and MacOS
Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
Experience with MS MECM, or equivalent computer imaging
Experience in Active Directory, Office 365, Exchange Control Panel, and Windows server environments
Must have the physical ability to transport, lift and carry packages, or other items such as, and not limited to; IT Equipment