Customer Success Specialist Roe - Berlin, Deutschland - mute-labs GmbH

mute-labs GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

You deeply care about making customers' dreams come true?

You like to organize and take customers' wishes seriously but you can also communicate a friendly no
You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Then look no further - as you sound just like the Customer Service Specialist that we are looking for

Who we are:

Here at mute-labs we aim to enable companies to achieve more by democratizing silence at the work space.

And we're not like any other Berlin start-up you might know:

We're "no tech": We know how to develop and sell great hardware products with a focus on sound insulated phone

- and meeting booths.

We have no investors and we really don't want any. We've been profitable since day one.
We grow over 100% p.a. not in employees or just coffee cups consumed, but in revenue and profit.
We're not striving for an exit we're building a sustainable business for many generations to come.

And to continue telling this success story, we are looking for a Customer Service Specialist to help us continue to read our customers' every wish carefully.

Tasks

This is the role:

You support our customers in the areas of France - ideally also Italy and Switzerland after sales and are in charge of all questions regarding delivery dates & feedback with an obliging and kind-hearted manner

As a Customes Success Specialist at mute-labs, you make sure that
- our customers receive their booths as quickly as possible
- all customer issues along the delivery, assembly and usage of our products are taken care of as quickly and with the highest quality level as possible

You ensure optimal communication between us, our logistics partners and our customers

Requirements:

This is you:

We're looking for a Customer Success Person with a hands-on attitude. We want someone who is loving our customers as much as we do and thus not sacrificing their experience.

Experience we're looking for:

You master difficult situations effortlessly and always maintain your friendliness
You have good rhetorical skills and a high degree of service and customer orientation
You have excellent written and spoken French and English skills and a great talent for expressing yourself
Further languages skills (German, Spanish, Italian) are a plus
You have several years of experience in customer service
Ideally, you already have experience with common software tools for customer service (Odoo)

Benefits: