Customer Service Specialist Spain - Munich, Deutschland - CARFAX Europe GmbH

CARFAX Europe GmbH

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your role:

We are looking for a Customer Service Specialist Spain (M/F/d) for our headquarter in the heart of Munich. This position is a fixed-term contract for about 1,5 years due to a parental leave.

Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and partners
Identify and assess customers' needs, handle complaints and provide constructive feedback to maximize their satisfaction
Follow the standard interaction guidelines and use the right tools to provide solutions and alternatives within the agreed Service Level Agreement, follow up on open tasks to ensure resolution
Build sustainable relationships and trust with our business customer accounts through open and interactive communication
Ensure proper categorization of all customer issues and reporting on most relevant topics/requests
Transfer the voice of our customers into central functions as marketing and product development, interacting with those teams to provide exceptional service
Improve customer's satisfaction and reviews in cooperation with the marketing team
Provide Sales and account support for our European sales activities
Regularly share best practices with the rest of the CS team

Your profile:

3+ years of previous experience in customer service or customer support
Native level Spanish and fluent English skills additional languages such as German, Swedish, Dutch or Italian are a plus
Great interpersonal and communication skills to support the customer team in an agile, fast paced and dynamic environment
Customer orientation and ability to respond to different types of characters
Ability to multitask, prioritize and manage time effectively
Team player, but also the ability to work independently
Knowledge of systems such as Salesforce Lightning and Atlassian (JIRA; Confluence) are a plus

Why us?:

Work with a purpose and help creating a fair used car market for everyone
A very pleasant atmosphere in an international team (27 nationalities) we work together, we win together, no jerks allowed
We stand for diversity and inclusion in all its dimensions, we see it as a strength for our teams
While having a beautiful office in the center of Munich, we offer flexible working options usually in a hybrid setting
Great team events like our famous hike day in summer

Our benefits will promote your
-
Financials: Fully company-funded pension plan, life
- and occupational disability insurance
-
Health: Financial support for sports and wellness activities | Free counselling at life and wellbeing challenges
-
Work-life Balance: Flexible and family-friendly working hours with additional days off for special occasions and volunteering | The possibility to work from abroad up to 2 months a year

and many more

How to apply:

Are you ready to disrupt the way Europeans buy and sell used cars?

A Fair Used Car Market For Everyone.

About us:

CARFAX Europe GmbH provides trusted information that helps millions of people to shop, buy, own and sell used cars with more confidence.

Our flagship service is our Vehicle History Report, a curriculum vitae for used vehicles to solve the asymmetric information problem in the used car market.

Our customers get access to an extensive multinational database consisting of +27 billion historical records related to over 1 billion cars in +20 countries across Europe and North America.

Today, we are a team of 100+ people in six European countries - while retaining a start-up feeling including flat hierarchies and flexible decision-making processes.