Customer Success Representative - Munich, Deutschland - DiliTrust

DiliTrust
DiliTrust
Geprüftes Unternehmen
Munich, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Customer Success Representative

Ready to be part of the Legal Tech revolution?
As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.


Our Impact:

From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success.

We are pleased to provide daily support to 2,400 customers in 50 countries, with a 80% of them being Cac 40 companies.


Our Ambition:
To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.


Our Recognition:
Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" label since 2019.


What will you find at DiliTrust?

Innovation:
Be at the forefront of legal tech advancements.

Global Impact:
Collaborate with diverse teams in an international and multicultural context.

Career growth:
Grow and develop within the future unicorn of legal tech.

Stimulating workplace:
Experience the positive "Happy at Work" environment.


Your tasks:

To manage the needs and evolution of a portfolio of existing DiliTrust clients in Dach region, ensuring success, retention and growth (Account Manager role)


Basically, this implies:

  • Establish and nurture strong executive sponsorship and manage the relationships with a portfolio of clients: senior executives within multinationals but also midsized companies. You will do business with CEOs, board members and management teams.
  • Monitor business & usage KPIs, training needs and clients suggestions; Manage requests for changes, up/down selling, and incident escalation.
  • To create excellent firsttime user experiences leading the onboarding of new customers, training them and providing support to the change management that facilitates the adoption of DiliTrust (Project Manager role)

Basically, this implies:

  • Be a Dilitrust portfolio expert and gain a good understanding of the DiliTrust Governance Suite use cases.
  • Spearhead, create and drive full project implementation plan per each customer you onboard.
  • As part of the Customer Success team, you will help to nurture customer relationship sharing best practices and experience with the CS Global team and participating actively in ongoing initiatives.

Profile required:


Ideally, you have:

  • This role requires strong communication skills, verbal & written, as well as displaying executive presence and confidence in varying levels of customer situations.
  • Crossgroup collaboration, resource orchestration, analytical capabilities and attention to detail required.
  • You must be focus on results, and have a strong desire to learn and become a functional expert of several products, great adaptability, flexibility, autonomy and strength of proposal.
  • Minimum of 3 years of experience in an Account Management position, roles related with customer engagement, delivery management and/or project management.
  • Bachelor's degree or equivalent work experience.
  • Business fluency in German and English

Recruitment process:

Everything moves fast at DiliTrust We are able to handle the entire process of

recruitment in less than 15 days after our first telephone conversation


What we offer:


  • Join a fastgrowing company in a friendly, international environment (offices in France, Italy, Spain, Canada as well as Dubai and Mexico);
  • Our "Telework Charter" guarantees that you can find the right balance between "Onsite" and "Remote";

More info:


Location:
Germany

Seniority : 5 years


Type of contract :
Full time, permanent


Offer reference :
NEWCSRCSGER1


Date de mise en ligne :15/04/202- DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels.

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