Customer Service - Berlin, Deutschland - ON RUNNING

ON RUNNING

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

LAND:
-
DEUTSCHLAND

BUNDES

LAND:
-
BERLIN

STADT:

-
BERLIN

BERUFSFELDER:

-
HANDEL

VERTRAGSFORM:

-
FESTANSTELLUNG

ARBEITSZEIT:

-
VOLLZEIT
Stellenbeschreibung

In short

Our happiness delivery team is growing and with this comes the exciting opportunity to become part of our DTC (Direct to Consumer) Operations team.

Our team is the backbone of the whole Customer Service Organization at On. Everything starts with us and we pave the way for all subsequent operations.

Working hand in hand with many different teams, you'll find the perfect balance between administration, communication and creative happiness delivery.

Your Mission

Be the first person to answer Operationrelated questions (returns and shortages ) coming from the inhouse and external Happiness Delivery teams
Support inhouse & external teams in system and bug related questions. Be able to provide them with tips which speed up their daily work (filtering methods, new fields addition, exporting/finding reports and new views in 365 Dynamics)
Train external Ops team in new tasks and processes, which are operations related
Monitor the quality our external Ops team and report accordingly
Bring analytical skills to contribute to the rest of Operation team improving our current processes and how we use our tools
Great cooperation with other teams to make the shopping experience for our customers as optimal as possible
Build trust by understanding the unique needs of our customers and resolving every situation with a WOW factor

Your story

2 years of work experience in customer service environment
As a peopleoriented person, you have the passion and patience to coach/answer colleagues' questions
You are knowledgeable in the systems: 365 Dynamics, Salesforce/CRM, Excel, Powerpoint
You are a team player and always show empathy to those who approach you with questions
You are driven by explorer spirit and enjoy investigation of finding more efficient and effective ways of operating our daytoday business
Ability to relate to colleagues at all levels, and working cross functionally is natural to you
Your English skills are business fluent; German skills are a plus