Business Support Specialist - Dresden, Deutschland - SAP

SAP

Geprüftes Unternehmen

Dresden, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We help the world run better

What you'll do:

Summary:

Supporting our growing business, we are enhancing capacities in our Global Service Center & Quality Assurance team for Cloud Application Services.

We are looking for a Process
- and Quality Manager who will support in establishing, integrating, enforcing, improving, train and standardizing internal ITSM procedures for a globally acting team.

The Role:
As a regional Process
- and Quality Manager for EMEA/MEE you will support initiatives in ECS Cloud Application Services to improve quality, globalization, and standardization in ITSM business area. You will be creating awareness of global standards as well as initiation and tracking of corrective actions in collaboration with topic owner to meet quality assurance and expectations. KPI definition, tracking and reporting are part of your tasks as well as the definition and roll out of standards. You will execute internal and external user trainings (tools and processes). One of the main topics will be the analyzing and reporting of tickets across SAP ticket systems and Service Now, SLA violations and check of compliance with quality standards.

What you bring:

23 years of related professional experience
Analytical thinking, recognition and understanding of coherencies and dependencies
Project Management skills
Process Management skills incl. ITIL/ITSM knowledge
Experience in documentation and training
Experience in data analyzing, reporting using xlsx and SAP Systems

Fluency in German and English language and the ability to work in global, multi-cultural teams is a key requirement.

About the team:

- and Knowledge Management.

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID:
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Work Area:
Information Technology |
Expected Travel: 0 - 10% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid