Customer Care Agent - Berlin, Deutschland - Sitel Group

Sitel Group

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Summary

About Sitel Group
We're global leader in customer experience (CX) management.

Our 90,000 people connect some of the world's best brands - from Fortune 500 companies to local startups - with their customers across 27 countries in 48 languages.

We are global. We are experts. We are Sitel.

We are currently searchig for Customer Service Representatives (M/F/d) with Dutch Language Skills for Raisin

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service.

This could include dealing with customer, client, or third party contacts and complaints within agreed service levels.

The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer.

The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties.

Primary Job Responsibilities
-
50% Backoffice - 50% Inbound Calls:

Receiving inbound calls from our client's customers, helping to resolve any queries they have and upsell products/services.
Respond to and resolve customer complaints.
Building rapport with new and existing customers, giving the best possible customer experience.
Demonstrating a keen attention to detail.
Working effectively as part of a team
Adhering to company principles and values at all times

Skills/Knowledge/Ability

You have to be a
native Dutch speaker:
Excellent customer service skills
Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
Demonstrable experience of working within a structured process
Proficient IT Skills (MS-Office)
The ability to work well as part of a team
Being flexible and open to a new challenge
You have to own a valid Work Permit for Germany

More Details
We are recruiting for full time, permanent roles. Working hours are from

monday to friday between 8 a.m. and 5.30 p.m.

You will be provided with all the training you will need to thrive in your role with us and all training time is fully paid.

Benefits of joining our great team in Berlin include:

Salary: up to 2730 € + Entry-Bonus 300 € (after your training):

-
27 days paid holidays:

-
permanent working contract:

- casual dress code
- free onsite parking
- pension scheme
- corporate discounts - gyms, bike leasing and more

Interested?
Please send your CV to