Service Operations Lead - Frankfurt am Main, Deutschland - DeRisk Technologies

DeRisk Technologies

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

W are looking to hire Network Service Management, Service Operations Lead (L3) to join one of our clients

Skill Summary Technical skills (Required - Mandatory)

Industry certification with extensive experience in designing, delivering/managing Data center and Campus Network operations.
Subject matter expert in handling, DC Network
ACI, Fabric path, EVPN VXLAN, VMware NSX-T Nexus architecture.
SME in handling routing and switching technologies and extensive knowledge in handling heterogenous network environment.

Technical skills (Required - Nice to have)

Knowledge of Software Delivered Campus Network in general and Software Delivered Networks in particular.

**Language skills needed Germany, English
People skills

Should be a capable leader.
Building collaborative partnership by interactive regularly with key influencers within and outside organization. Soft skills
Deep experience in Customer Handling and stakeholder management.
Understanding of service level management process, related agreements
SLA/OLA and workflow steps.

Planning and organizing

Optimally organize the workload across the team.
Should have knowledge on ITIL processes
Incident, Change, problem management.
Should be able to drive problem management end to end. Area of responsibilities Skill Level
Strong conceptual and troubleshooting skills in networking protocols
BGP, OSPF, TCP/ IP and security protocols
SSL, IPsec, VPN technologies
Good skills in the integration of various systems in DC Network.
Expert knowledge in Ethernet fabric technologies: Fabric Path, EVPN VXLAN, VMware NSX-T and OpenStack OVS.
Manage escalations, be a trusted advisor for the customer and work closely with customers in defining solutions
Advanced knowledge in network services like IPAM, DNS, SMTP, NTP, Load Balancing and others.
Responsible to introduce new service delivery tools and redesigning the operational procedures
Assurance of SLAs / KPIs / OLAs and service quality.
Running the service operations in close cooperation with other IT process owners and service owners. Expert