CRM & Customer Operations Specialist (M/w/d) - Hamburg, Deutschland - Amplifon Group

Amplifon Group

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Who we are ?Amplifon, the world leader in hearing solutions, has more than 19400 employees who work to improve the quality of life of their patients by providing them with solutions adapted to their needs. We are a company in constant transformation, proud to help our employees evolve in a challenging context while having at heart their personal development With more than 9200 shops (600 in Germany) & double-digit annual growth, our Marketing teams plays a key role in the smooth running of our organization.
In Germany,

Amplifon has the main office in Hamburg and operates with 2.000 dedicated professionals that empower people to discover all the emotions of sound.
We are looking for you to join our Marketing team in

full time at the Head Office in Hamburg as

CRM & Customer Operations Specialist (m/w/d).

Your tasks:

As CRM Specialist, you will be responsible for the planning, development, and implementation of targeted and automated multichannel communication flows for our customers.
You develop the customer segments assigned to you through personalized and segmentspecific impulses, with the aim of developing and ensuring customer loyalty in the long term
A long the customer life cycle you manage existing communication flows and find new opportunities to engage with our customers.
You like to work datadriven and evaluate the communication results and derive optimizations and recommendations for further actions.
You have an organizational talent that skillfully manages and challenges our external service providers.
You manage the available budget and always keep an eye on the achievement of the mutually agreed business goal

Your profile:

You convince with your independent, structured way of working and quick comprehension.
You enjoy dealing with numbers, are processoriented and still able to look at our campaigns from the customer's point of view.
You have successfully completed a degree in economics, business or communication sciences, or have a comparable education
You have at 23 years of experience in CRM / campaign management, within a retail company is a plus.
You master the control of online and offline campaigns right from the start.
Very good knowledge of English & German
An organized, thorough way of working completes your profile

What we'll offer:

A position in an international company with flat hierarchies and German as main communication language
A performanceenhancing and dynamic corporate culture in which personal contribution is most important
A working atmosphere that allows you to shape our growing company and to take over responsibility from day one
Collaboration in a dynamic and highly motivated team as well as close cooperation with our international colleagues
Individual career planning, customized trainings, a comprehensive onboarding program, a versatile elearning program as well as interesting development opportunities (national and international)
An attractive compensation package and additional benefits including company pension plans and childcare as well as an unlimited employment contract
30 days of vacation, flexible working hours and smart home office arrangements