Head of Operations - Berlin, Deutschland - Every.
Beschreibung
We are looking for a Head of Operations with a strong sense of ownership to lead our Operations Team in Supply Chain Management, (Last-Mile) Logistics, and Customer Care.
You will be responsible for overseeing and optimizing all aspects of our operations, from the procurement of raw materials to the delivery of finished products.
Responsibilities:
- Develop and implement strategies to improve supply chain efficiency, last mile costeffectiveness, as well as customer experience
- Oversee procurement and inventory management, as well as logistics to ensure timely delivery of quality products to customers
- Establish and maintain relationships with suppliers and logistics partners to ensure reliable and costeffective service
- Work closely with business development and marketing to ensure customer satisfaction and resolve customer issues
- Lead and develop teams to ensure high performance, engagement, and retention
- Develop and implement inventory management and demand planning strategies to optimize inventory levels
- Develop and implement customer service strategies and processes to ensure timely and effective resolution of customer issues and complaints
- Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions
- Continuously identify and implement process improvements across the organization
- Develop and maintain operational budgets and manage costs to meet financial targets (P&L responsibility)
- Understand and manage technical aspects of backend setup of API connections to external partners
- Minimum of 4 years of relevant experience in a fastpaced environment, preferably in an E-Commerce environment.
- Proven track record of successfully managing an operations team with a focus on customer satisfaction.
- Strong leadership skills with the ability to inspire and develop highperforming teams
- Excellent analytical, problemsolving, and decisionmaking skills
- Strong communication and interpersonal skills
- Experience working with ERP systems, demand planning tools, and data analysis
- Excellent quantitative skills, with the ability to analyze complex data sets and make datadriven decisions
- Resultsdriven and able to work under pressure
- Ability to work collaboratively and crossfunctionally with different departments and stakeholders
- You are fluent in German and English
- The unique opportunity to be a part of a great adventure building and scaling a Foodtech business
- Fine purpose in what you do, impact people's lives by helping them to make better food choices
- A highenergy office located in Kreuzberg, at the wonderful canal right at Paul-LinckeUfer
- A team of talented and motivated individuals looking to change how people eat forever.
- An attractive, competitive remuneration package
- Food, food and more food You will certainly enjoy our mindblowing, nourishing and healthy food and drinks. No brainer
- Team events and amazing gettogethers with our growing influencer and food expert community
We go big here, and we need people who want that too If you want to reach a lot, we promise you, we make it happen, and you can count on us to support your growth the best possible way.
We will do our best to provide you a productive office environment to foster in person relationships in the workplace.
About Every.
Operating in a unique setting with a distinct unfair advantage, we leverage +40 years of industry expertise and state-of-the-art means of production and combine it with the agility of a start-up to reinvent convenience food: We're on a mission to make good\* food accessible to everyone, everywhere and anytime.
If you're excited about the opportunity to shape our company and drive explosive growth, apply Working with us means taking ownership from day one and giving everything for our mission to make a meaningful and sustainable impact.
We want to work with the best people no matter how they look, dress or speak, or whom they love, believe in, or aspire.
We are committed to building a team that represents various backgrounds, perspectives, and skills, as we believe diverse teams with complementary skill sets make the strongest teams.
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