Customer Support Agent at Music-tech Startup - Berlin-Friedrichshain, Deutschland - Skoove

Beschreibung

Your mission:

As a Customer Support Agent for our customers, you will resolve queries via E-Mail in a timely manner and discuss solutions with colleagues from our marketing, quality assurance and product development departments.

You want to work with a team of industry experts who are passionate and hard-working? Come, join the band, and help us achieve Skoove's goal: making music learning fun, effective, and accessible to everyone


Your job:

hours
- customer support via our CRM system (no phone)
- when necessary additional responsibilities i.e. Quality Assurance
- answer questions regarding our product, technical issues, and billing
- collaboration on improving our support policies and their documentation
- template management
- communicate and discuss issues with our marketing, quality assurance, and product development departments.


Your profile:

- you are fluent in German and English (written)
- you have at least 1 year experience in supporting end customers on different issues - ideally software
- you are a tech-savvy person
- you have time to work on several days during the week & every other weekend one day
- you have a friendly, service-oriented personality
- you are interested in Skoove (and maybe even play an instrument)?


What's in it for you?:

• You look after a cool product with mostly happy customers,

- flexible remote policy
- team events and team offsites every year
- great international team


Eligibilty:

• EU citizen or holder of a German working permit

Job Start:

As soon as possible


About us:

At Skoove, we unlock the magic of playing an instrument. With more than 2 million users today, we create an interactive app to learn piano.

With our team of more than 30 certified music nuts, we combine music learning science, audio technology, and machine learning to build a unique company in the music tech space.

Join an exceptional multinational team and shape the future of music making. Enjoy a positive and purpose-driven working atmosphere in our office in Berlin Friedrichshain. You have what it takes to make a difference? Come, join the band