Customer Support Agent - Duesseldorf, Deutschland - SKAIZen Group

SKAIZen Group
SKAIZen Group
Geprüftes Unternehmen
Duesseldorf, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Main Duties and Responsibilities:
_

  • Listen carefully and understand customers' circumstances and needs
  • To achieve your individual daily targets as set by the Customer Relations Manager
  • Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
  • Assisting customers that are in financial difficulty and unable to meet their repayments
  • Identifying the needs of a vulnerable customer
  • Updating customer accounts accordingly with all the information received from any form of communication
  • Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer's needs
  • Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
  • Work within the quality assurance guidelines and carry out the standard compliance checks
  • Adhere to the SMCR conduct rules
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Person Specification /Skills/Education and Attributes:_

  • Approachable, empathetic, and considerate
  • Accurate attention to detail
  • A team player who can demonstrate initiative
  • Ability to manage own workload and meet Company targets
  • Excellent customer service the ability to provide solutions
  • Computer literate
  • Excellent administrative and strong organizational skills
  • You must act with integrity
  • The ability to stay calm whilst under pressure
  • You must act with due care, skill, and diligence
  • You must be open and cooperative with the FCA, and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • You must seek to achieve good customer outcomes specifically in relation to;
  • Affordability
  • Sustainability
  • Customer understanding
  • High levels of customer support

Job Type:
Part-time


Salary: 2.000,00€ ,00€ per month


Expected hours:
per week


Education:


  • High school or equivalent (required)

Language:


  • English (required)

Work Location:
Hybrid remote in 40474 Düsseldorf
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