Customer Agent German Market - Berlin, Deutschland - KG RESSOURCES

Beschreibung

• Handle all incoming contacts from customers through various channels
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

• Previous work experience in customer service/support roles
• Passionate about customers and customer service
• Problemsolving skills
• Upbeat and positive attitude

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Guidance and tools to reach your full potential.