Front Desk Agent - Duesseldorf, Deutschland - MSX INTERNATIONAL

MSX INTERNATIONAL
MSX INTERNATIONAL
Geprüftes Unternehmen
Duesseldorf, Deutschland

vor 10 Stunden

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Who are we?


MSX is a leading technology - enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries.

For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.

Working at MSX means being part of a motivated, successful team.

We focus on three key principles:

empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people's growth by promoting an entrepreneurial approach to work.


Role Purpose
We are currently looking for a
Front Desk Agent (M/F/d) in Cologne-Ossendorf.


Main Responsibilities/Tasks:


  • Ongoing control of ASR orders and data flows of all service partners
  • Proactive dealer calls who have not sent a daily file for more than 2 days as well as where the order was running into the waiting loop and wasn't released so far to ensure the system usage
  • Proactive dealer calls to adjust the system parameters or to discuss ASR usage issues with the target to increase the usage as well as the sales volume for Stellantis DE
  • Coordination of the ASR / SPEEDER scrapping process via photo documentation and sampling for Service Partners & DISTRIGOs
  • Monitoring of ASR order generation and transmission to ServiceBox
  • Check and clarify error messages in the ASR system
  • Maintain of call lists, order lists, and daily file lists. Documentation of all conversations with service partners and DISTRIGOs and assignment in the respective assigned category
  • Adhoc actions to improve the ASR usage as well as the Stellantis DE sales volume
  • Telephone setup as well as information and assistance on all ASR related topics, including:
  • Questions for calculating the storage strategy
  • Explanation of special functions
  • Care of dealer's Specific parameters
  • Daily control of orders that were running into the waiting loop
  • Daily control of data flows to see if the ASR Daily Files have been sent and loaded
  • Ongoing control over the updating/processing of the service partner's warehouse strategy proposals

Not convinced yet?

The future of our employees is important to us


As an international company, MSX offers the opportunity to develop professionally in a global environment and to work with almost all car manufacturers in the world.

You can develop yourself on a national and international level.


We value your health


To keep our employees healthy and fit, we offer fresh fruit baskets, nationwide cooperation with selected fitness studios and other measures to promote health, depending on the location.

In the event of illness, you are covered by a sick pay allowance for up to 20 weeks after the end of the statutory period of continued payment of wages.


Room for individuality
What sets us apart are flat hierarchies, short decision-making processes and a collegial atmosphere. Annual company events or leisure activities with colleagues are not neglected. In addition, we offer flexible and individual working time models depending on the area of responsibility.


We offer additional benefits
Benefit from our various employee discounts on selected products in our online benefits portal.

**Become part of MSX and help shape the future of the automobile
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