Desktop Support Specialist - Duesseldorf, Deutschland - Photon Brains
Photon Brains
Duesseldorf, Deutschland
Geprüftes Unternehmen
vor 2 Wochen
Beschreibung
Multiple Desktop Support Specialists Required:
The position of Desktop Support Specialist performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
Essential duties for the position include:
- Basic knowledge in ITIL (or ITIL Foundation)
- Proficiency in Windows 10, Microsoft Active Directory, utilization of GPOs, and MS Office 36
- Ability to install and troubleshoot PC hardware, and use enterprise antivirus solutions
- Handson experience in Helpdesk ticketing systems
- Mobile device management including IOS and Android devices, and enterprise encryption solutions
- Windows PC/laptop management via MDM Tool
- Awareness on asset refresh and asset disposal activities
- Hands-On Experience on client Asset Life Cycle Management
- Hardware breakfix of enduser devices
- Enterprise mobile device troubleshooting
- Conference room support
- Audio/video conferencing room support
- Smart hands support
- Incident recording and updating
- Liaison with different track within teams, and third party / OEM vendor coordination
- Working technical knowledge, in order to address Service Work Orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice) and Mobile Scanners
- Awareness and handson experience on laboratory related products and services (E;g
- Malver Mastersizer 2000/3000/Zetasizer, Thermo Fisher, Agilent Openlab Metrom Tiamo, Perkin Elmer Syngistix for AA, Leco Instruments)
- Working knowledge on GxP Computer System Validation, IATF QM, CMD, Powershell & Windows Installer Error Messages
Qualifications:
- Either CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 12‐18 months of IT experience
- Experience troubleshooting and repairing IT issues
- Demonstrate good customer service skills
- Should have good analytical and problemsolving skills
- Ability to work independently and manage time to complete tasks
- Advanced handson experience troubleshooting
- Possess strong communication skills; both verbal and written.
Location:
Cologne, Germany
Job Role:
Full Time (On-site)
Language Requirements:
German B2-C1
English C1
Applicant must be resident of Germany.
Job Types:
Full-time, Contract
Contract length: 12 months
Application Question(s):
- Are you legally authorized to work in Germany?
- Will you now or in the future require sponsorship for employment visa status?
Experience:
- information technology (preferred)
Language:
- German (preferred)
- English (preferred)
