Customer Service Supervisor - Neuss, Deutschland - Syncreon

Syncreon

Geprüftes Unternehmen

Neuss, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

As a
team lead in the Customer Service department at
logit.syncreon in
Neuss, you coordinate projects, report KPIs and optimally plan the required (personnel) resources.

Do you find yourself in a dynamic working environment, do you like to bear responsibility and are you happy to be involved in day-to-day business? Then react quickly and become part of our growing organization.

About the Role:

How you will contribute

Planning and coordination of customer projects and rollouts in consultation with project managers
Quality monitoring and controlling within the department including process optimization
Creation of reports and evaluations
Support and control of customer inquiries and incidental escalations
Invoice control, including billing and checking of customer orders within the team
Weekly check of incoming payments in coordination with the accounting department
Support in daily order processing
Staff scheduling within the department
Management of the team
Induction of new employees and trainees

Your Key Qualifications

Completed training, preferably as a forwarding merchant or comparable training
Professional experience in the commercial field, preferably in a freight forwarding company
First management experience with a socially competent appearance
Fluent in written and spoken German
Knowledge of English is an advantage
You are a team player, a strong communicator, reliable and stress resistant
You enjoy dealing with customers
You work independently and are characterized by goaloriented, proactive work with high selfdemands

At syncreon - A DP World Company we are fully committed to the health and safety of our employees.

We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing.

syncreon complies with national, state and local orders.

Compensation
syncreon - A DP World Company offers exciting and challenging roles within a growing international organization.

We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere.

We offer a market competitive compensation package.

About syncreon - A DP World Company

At syncreon - A DP World Company, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.

We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies.

Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.