Technical Support Specialist with German - Berlin, Deutschland - Acronis
Beschreibung
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital worldWHAT YOU'LL DO
- Provide timely & accurate status updates to customers and relevant internal stakeholders
- Track customer issues using a ticketing system to ensure quick resolution and proper followup and documentation
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
- Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Fluent German and English (both oral and written, Upper Intermediate as minimum)
- Ability to analyze technical issues
- Ability to convey technical information effectively
- Excellent analytical skills
- Exceptional customer service approach
Would be considered plus if you have
- Prior Call Center experience in a customer/technical support setting
WHO WE ARE
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.
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