Service Sales Support Specialist - Berlin, Deutschland - Euro London Appointments

Euro London Appointments

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are partnering with an international medical devices company focused on women's health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany.

We are recruiting a Service Sales Support Specialist - w. German and English for the DACH region.

The role is to be based in their new German HQ in Berlin and is offered as a hybrid role with 3-4 days in the office and 1-2 days optionally in a home-office.

Tasks

As the new Service Sales Support Specialist, it will be your responsibility to provide administrative support in the areas relating to the services of the medical devices.

This will include managing the service offers to ensure they are relevant for the market and making sure that the contracts are renewed in a structured manner and in advance of expiration.

Your new responsibilities will include:

Managing and overseeing new contracts as well as contract renewals

Provide customer support and professionally respond to inquiries
Work closely with the Key Account Managers on new maintenance deals and warranty conversions
Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
Manage customer requests for contract amendments, merges, cancellations, and transfers
Proactively identify lengthier renewal scenarios and maintain high ontime renewal rate
Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved

Requirements:

Your qualifications and experiences

Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc.