Customer Issue Resolution Representative - Neuss, Deutschland - Solventum

Solventum

Geprüftes Unternehmen

Neuss, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Description:

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.

This new Health Care Company will be a leading global diversified health technology company with:

Proven category leadership
Exposure to attractive end-markets
Innovation mindset driving improved patient outcomes
Collaborative customer relationships
Deep global regulatory experience
Operational excellence and strong cash flow
Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of Q For now, we will continue to operate as one global company.

This role is positioned to drive the success of the "New Health Care Company".

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role

As a Customer Issue Resolution Representative (CIR) for the Health Care Business, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

End-to-End CIR Management
handling customer issues related to billing, collections, and complaint management
this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints-
Must be able to work and handle sensitive/confidential financial data
Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications
Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Strong customer facing skills, Maintains a professional, positive, and tactful demeanour with clients and customers
Bachelor degrees from preferable business, economics but other degrees are accepted
Minimum two combined years of customer service, finance, supply chain or sales experience
Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills
Language skills: German, English, FrenCch

Additional qualifications that could help you succeed even further in this role include:

adaptability, initiative, accountability, teamwork, and continuous improvement mindset
Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices
Experience with customer service processes and systems
SAP and Sales Force
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
Disciplined, organized and resilient

This is a temporary position till the end of March 2026.

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location- Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Relocation Assistance:
May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

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