Technical Client Support Specialist - Gera, Deutschland - Sportradar

Sportradar

Geprüftes Unternehmen

Gera, Deutschland

vor 2 Stunden

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description

We're the world's leading sports technology company, at the intersection between sports, media, and betting.

More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description:

We are looking for a technical Client Support Specialist to join our international Client Support team based in (Gera/Germany).

The Client Support Specialist will provide our corporate clients an exceptional B2B client experience by supporting their needs along the most critical touchpoints of the client journey.

You'll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.

Our award-winning, certified Client Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

THE CHALLENGE:

Become an expert on Sportradar's products and services.
Supervision of internal support related processes and tasks reporting.
Incorporate and share client feedback to advocate for the client.
Monitor internal system and service health status and proactively report deviances to the appropriate teams.
Escalate critical service and technical issues to the appropriate channel and take ownership.
Taking over support related projects, initiatives and their independent processing.
Increase client service experience and satisfaction through providing excellent, proactive and personal client support.

YOUR PROFILE:

High interest in and understanding of international B2B client support and communication
Very good English skills both written and oral (min. advanced B2 Level)
Willingness to work in shifts
Ability to solve problems logically and critically
A good understanding and working knowledge of the internet, technical concepts (e.g. you understand terms like XML, API, browser, cache, HTML)

OUR OFFER:

The opportunity to work and develop within an inspiring and fastgrowing company
Collaboration with friendly colleagues from all over the world
Modern international company structures and flat hierarchies
A highly motivated, awardwinning and certified team
Education and training, like German and English courses and Sportradar eAcademy
Hybrid work environment
Possibility of reimbursement for childcare and other benefits
Complimentary fresh fruit and coffee in the office
Team activities, like summer party and Christmas party

The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.

Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us:

#maketheteam and shape your future as well as ours
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences.

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_