Director of Executive Programs - Munich, Deutschland - Celonis SE

Celonis SE

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms.

We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

The
Customer Engagement team is responsible for creating lifelong customer value by leveraging customer insights to improve internal business processes, optimize customer journeys, and tailor experiences so that we can evangelize our customer community to be advocates for Celonis.

Areas of focus include:
-
Customer Understanding & Journey: Voice of the customer insights, Cx design and optimization
-
Customer Connections & Comms: Strategic groups, customer recognition programs and comms
-
Customer Advocacy: Customer references, stories, and speakers
-
Executive Programs: Executive customer engagements and thought leadership

The Role:

The Director of Executive Programs plays a critical role in our GTM Marketing org to shape and then lead the execution of strategic and transformational engagements for our most prominent and sought after customers.

This Director comes with an exceptional track record of building executive programs, aligning our company values with our leadership principles to guide how they lead with purpose, facilitate greatness, be different and build a sustainable future.

In Summary:

Lead the development and execution of a new executive program, outlining objectives, milestones, requirements and measurable outcomes that drive demand for Celonis
Assess account data to build and maintain a strong foundation of executive contacts
Align closely with sales leaders to identify executive personas from target accounts, match with internal executive sponsors, integrating key motions of executive engagement into account planning of strategic deals
Oversee the enablement of executive programs in the field
Manage a multimillion dollar exec program budget
Facilitate strong and lasting partnerships with stakeholders in ELT, sales, marketing and other teams

Executive Experience Design

Design unique executive experiences that drive brand awareness, engagement and demand from small intimate roundtables to large thirdparty conferences.
Develop tailored program agendas that align thought leadership with GTM priorities at industry, partner and association events.
Manage the endtoend guest experience: working handinhand with sales and marketing to identify target audience, create compelling executive comms, and deliver a delightful onsite and follow up experience.
Managing internal event campaign management from start to finish: marketing communication tactics, understanding existing customer relationships, and working with all sales teams postevent to ensure the right followup tactics are in place, including lead management.

Executive Engagement Planning

Develop an Executive Program that includes strategic thirdparty engagements at the World Economic Forum, Gartner IT Symposium and Clevel events etc.
Design and manage the Executive Forum program at Celosphere.
Shape the strategy of Executive Programs by driving the annual planning cycle, budget development, and program planning using datadriven decisionmaking.
Define KPIs against goals and measure ROIs for impact.
Integrate campaign performance tracking in Marketing org dashboard, reporting on preevent. progress and postevent results as related to pipeline impact

The qualifications and skills you need:

Bachelor's degree (ideally in a related field)

- c. 4-6 years of work that has encompassed defining the vision for an executive program, experience design and event execution

Fluent in English and German
Customer experience
Exec program facilitation
Operational excellence
Project management
Creating and using personas for program design
Analytical, conceptual thinking, and execution skills
Interpersonal skills including active listening, and the ability to communicate with Clevel executives clearly and professionally both verbally and in writing
Ability to effectively manage multiple deadlines and tasks concurrently

The mindset we're looking for:

Passion for executive experiences and latest trends
Live for customer value
Curiosity and eagerness to learn
Collaborative and able to work with multiple teams
Highly organized, outcomesoriented and efficienct
Experience working with large international, diverse and often complex functional teams

What Celonis can offer you:

The unique opportunity to work with industryleading process mining technology
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from