Supporter (M/F/d) - Hamburg, Deutschland - Oldendorff
Beschreibung
Our Technology department is currently embarking on a journey in realigning itself. Over the next few years we are modernizing and automating our systems landscape significantly.We are therefore looking for a member, who will play an integral part and will actively participate in this realignment by joining the Application Support Team, which supports all company ERP systems and other business tools for internal users.
What we are looking for:
- Following an extensive introduction, you will receive and classify support requests for various systems
You are responsible for the documentation and follow-up in our internal ticket-system until a request is completed
You help to maintain the internal support knowledgebase
You conduct user trainings for the various systems
Besides your day-to-day tasks you are helping to establish and maintain an appropriate system documentation
What you bring along:
You demonstrate a high ability to concentrate as well as a precise and structured way of working
You enjoy to familiarize yourself with new technologies as well as the commercial background of the supported systems
Your role as a contact person and our international working environment require very good written and verbal communication skills in English
Ideally, but not a requirement, you have worked within the shipping industry before and/or have experience in using Veson IMOS Platform as user or as supporter already
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