Technical Support Expert - Munich, Deutschland - Guestline

Beschreibung

About Guestline
We craft thoughtful products that help_ hoteliers _effortlessly welcome and manage their guests. We're central to the lives of thousands of hotels and their fantastic staff around the world.

Our customers interact with our user-friendly and intuitive software in many areas of their working day, at any time and any place.

We're here to make their lives more enjoyable, more productive and to enable them to provide a better service to their customers or as we call it:
More GuestTime.

It's this relationship that we help build between hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.

It's not just about the technology

Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents.

Our history guides us and gives us a great position in the market, but it's our innovation and international expansion that will keep us successful.

Don't just take our word for it, every 10 working hours a new_ hotel _goes live with Guestline.

Yes, technology and solutions are our thing, but what makes us different is we love to show our customers the humans behind the computers.

We're all about personable technology, we give our customers the systems and advice they need to enhance guest experience and make their operations more efficient.

Through this approach we have been awarded 'Best Technology Product' from Boutique_ Hotelier _and Travolution.


About the Technical Support Expert Opportunity

In addition, you will complete software installation, re-installations and upgrades for existing clients as well as working with our 3rd line and development teams to improve tooling to complete tasks more effectively and efficiently.

What we need you to do
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GuestStay Kiosk: Install and configure our GuestStay Self-Check-in Kiosk solutions at our customer hotels.
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Collaboration: Work closely with cross-functional teams, including Project Management, developers, product managers, Implementation, 2nd and 3rd line teams and quality assurance, to communicate customer feedback, identify product improvements, and contribute to the product roadmap.
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Privacy: We'll need you to follow internal security and data handling procedures to ensure we're complying with GDPR and PCI
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Continuous Improvement: Stay up to date with industry trends, emerging technologies, and cloud computing best practices. Continuously identify areas for improvement in processes, tools, and systems to enhance the efficiency and effectiveness of technical services delivery.


Additional Skills & Qualifications:

• Professional fluency in both English & German
• Proficiency in cloud technologies and platforms, such as MS Azure and MS SQL
• Solid understanding of webbased architectures, APIs, and database concepts
• You'll be comfortable connecting and working with external data sources using Microsoft Excel
• Familiarity with Microsoft Desktop operating systems (8/8.01/10/11) as well as Microsoft Server operating systems (2008/2012/20216)
• Navigating file storage and permissions inside basic Windows Domains and Workgroups
• Maintaining Windows Operating Systems / installation of service packs
• Proven ability to manage multiple priorities and work in a fastpaced, dynamic environment
• Customerfocused mindset with a dedication to delivering exceptional service

About you
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You're bold and prepared to drive change - you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you're not adverse to trying new things in order to deliver the best possible service
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You're tech-savvy - you're adaptable to learning new technologies and terminology, and take an interest in software development, back office tools and script development
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You're kind - one of our most important attributes in a Guestliner, you'll go out of your way to help others and feel proud when others around you succeed
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You relentlessly think Guest - thinking of the Guest comes second nature to Guestliners, we put a customer lens on all that we do.
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You're super organised - you have the ability to manage multiple investigations ensuring you prioritise workload accordingly
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You're a problem solver - you keep an eye on the detail to deliver relevant and timely resolutions
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You're a self-starter - you can deal with ambiguity, working from your own initiative with a proactive approach


Guestliner Benefits
Our Guestliners make our business the innovative, progressive, and successful place that it is.

Here are some of the benefits they enjoy:

• We offer a competitive package for this role
• We believe in continuous improvement and so we'll give you your own allowance to spend on your professional development
• In addition to normal public holidays, we'll give you 30 days hol