Supervisor, Global Returns - Dietzenbach, Deutschland - Axon

Axon

Geprüftes Unternehmen

Dietzenbach, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Your Impact

What You'll Do

Location:
Dietzenbach, Germany

Reports to:
Senior Supervisor, Global Returns

Organize and oversee daily operations for the EU Returns team, ensuring seamless coordination.
Overseeing the team when conducting triage, identifying root causes when necessary, and gather data for returned products.
Formulate both short and longterm goals and objectives for the team.
Monitor and analyze performance metrics, making adjustments to align with team and company objectives.
Initiate and lead projects aimed at improving operational efficiency and service quality.
Supervise team performance and foster personnel development initiatives.
Promote a positive, collaborative work environment, fostering cohesion among team members.
Collaborate with international counterparts to enhance and maintain consistency in global processes.
Engage with Global Quality, Manufacturing, Product, and Engineering teams for seamless integration of new products into the service offering.

What You Bring

A relevant bachelor's degree in Operations, Engineering, or related field preferred
2+ years of experience managing a similar Returns / Repair center operation
Strong understanding of the core processes and steps of a repair, Return and refurbishment type of operation
Proven leadership skills and budgeting experience
Advanced computer skills (Microsoft Excel/Word/Outlook, and basic knowledge of MRP/ERP systems
A team player with a "can do" attitude capable of working with mínimal direction
Strong planning, organizational, prioritizing, and multitasking skills
Excellent verbal and written communication skills
Understanding of ISO 9001 QMS.
Previous experience using MS Dynamics 365 preferred
PowerBI and Tableau experience a plus

Benefits that Benefit You

Competitive salary
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Work Location:
In person