Technical Customer Support - Munich, Deutschland - MONKEYWAY

MONKEYWAY

Geprüftes Unternehmen

Munich, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Our technical customer support team ensures seamless assistance from deployment to remote troubleshooting, collaborating closely with engineers to fulfill customer SLAs and maintaining product quality through effective communication and problem-solving.

You will support to optimize our products, develop new features and maintain our solutions
You will work closely together with our lead architect as well as our support team to create the best customer experiences
Proficiency in both German and English required_

Responsibilities

Collaborate with other Developers to ensure solutions are in line with the overall architecture
Scope, estimate and prioritize workpackages
Ensure the quality of the product is always maintained by testing and reviewing regularly

What we are looking for

Excellent understanding and working knowledge of customer communication
Windows support knowledge gained through education or enthusiastic and ambitious personal use of PC/Windows technology
Previous experience with support ticket systems and customer interaction/communication in an international environment is advantageous
Ambitious career changers with IT knowledge are also welcome knowledge is more important than traditional IT education for us

About you

Interested in new technologies
Accepting new challenges
Working in a team, but also taking ownership of features for short and longrunning projects
Problem solving skills and hands on mentality

Proficiency in both German and English required

Art der Stelle:
Vollzeit, Festanstellung

Arbeitszeiten: