Field Services Technician - Berlin, Deutschland - Corning

Corning

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Date:
Jan 25, 2023

Location:
Berlin, DE, 10117

Company:
Corning

Requisition Number: 59756

Corning is vital to progress - in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science.

Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

This segment is classified into two main product groupings - carrier network and enterprise network.

The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.

The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

For our office in Berlin, Germany, we are looking for a

Field Services Technician (M/F/d)

Scope / Purpose:

Responsibilities and Requirements:

Active Directory Administration
Limited support for corporate mobile devices
Troubleshooting Cisco VPN connectivity
Remediating/minimizing antivirus threats
Remote connection/utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware

Additional responsibilities may include:

Documentation (records) management
Onboarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/followups
End user equipment moves (disconnect/reconnect)
Crossteam interaction and collaboration
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work

Meeting Support:

Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices

Smart Hands:
(note: Some sites have dedicated network team to perform some of the duties below)

Infrastructure cross connect installation patching cables
Remote server reboot
Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live
IT hardware installations
Corning IT supported equipment component removal and installation
Physical server and network gear reboot
Power cycling IT Equipment
Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment's notice

Requirements:

Completed vocational training as IT specialist for system integration (or similar)
Proficient in time management and task prioritization
Advanced Level of English Language
Effective organization and planning skills, with ability to handle changing priorities
Excellent communication and interpersonal skills
Must be a selfstarter, able to work in team environment and motivate others

Desired Skills

Hardware/software installation, troubleshooting and support
Basic smart hands (network configuration) knowledge
Active Directory administration
Experience imaging and working with deployment server(s)
Basic knowledge management

We offer you challenging tasks in an attractive international working environment and a committed as well as experienced team. An attractive salary, an open working atmosphere, fairness and appreciation distinguish us as an employer.

As an equal opportunity employer, Corning does not discriminate in its employment decisions on the basis of