Global Customer Service Transformation Lead - Monheim, Deutschland - Bayer

Bayer

Geprüftes Unternehmen

Monheim, Deutschland

vor 7 Stunden

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Global Customer Service Transformation Lead (M/F/d)

YOUR TASKS AND RESPONSIBILITIES

Drive Global Customer Service Digital Innovation and Transformation Programs
Build strategy based on Outside in perspective customers, disruptors, industry expert (companies, institutions and vendors) and Inside out perspective
Customer Service Insights
Develop a multiyear customer Service digital transformation roadmap that is: differentiated from competitor experiences, innovative and designed to delight customers (internal and external)
Lead a crossfunctional team to identify, validate, and prioritize business requirements, based on our customer needs, their expectations, and expected business impact
Partner with CS&D Change Management adopting and leading change by collaborating and influencing across the Global SCM, regional communities (make, plan, deliver) and crossfunctional counterparts (Commercial, HR, IT, Finance) to adopt new capabilities to drive improved customer experience
Be a digital advocate and collaborative partner with key vendors and internal stakeholders such as Commercial, ESH, Finance, Planning
Create the digital program governance by assessing & mitigating risks avoiding duplication of efforts and driving stakeholder alignment
Drive the experimentation of endtoend experience, using design thinking and agile methodologies, to build a digital solution desirable to customers across the regions
Direct strategy, planning, design, prioritize and delivery of customercentric, highquality digital solutions, to improve customer experience
Define ways to track success: implementation timeline, adoption on solution and people capabilities, value / benefit realization

WHO YOU ARE

Bachelor or Master degree with longterm experience in Administration, Marketing or Supply Chain Management (Customer Service Area) with MBA preferable
Experience in Supply Chain, IT and/or other strategic roles
Able to demonstrate strategic thinking about digitalenabled customer focused with an entrepreneurial spirit driving an "outsidein mentality"
Ability to negotiate, influence and build credibility with internal teams
Change Agent with ability to drive in complex multicountry, matrixed teams and multicultural diverse environment
Manage multiple complex, high visibility or high impact program simultaneously, over multiyear period
Passionate achiever, with a focus on innovation, strategic thinking and customer
Very good English skills, both written and spoken

LI-DE

YOUR APPLICATION

This is your opportunity to tackle the world's biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change.

You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

Location:
Monheim

Division:
Crop Science

Reference Code:790564