Head of Operations - Frankfurt am Main, Deutschland - Sodexo Benefits & Rewards Services

Beschreibung

Head of Operations & Payment Processes (Germany & Austria) -
be the change. Let's go above and beyond
Are you looking for a challenge that makes sense, within a Globally renowned company with the fast-growing pace from a start-up? Yes, the best of all worlds exists

We are Sodexo Benefits and Rewards Services (BRS), entity of Sodexo, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

We bring to life benefit platforms and payment solutions to level up the quality of life at work to our 440,000 clients and 36 million of their employees in 31 countries.

Your next challenge as Head of Operations & Payment Processes (Germany & Austria)
BRS Germany & Austria are successfully converting all their products step-by-step from paper to digital (card / mobile).

By conversion as well as new sales we experience significant growth in digital products causing "Growing Pains" in the production processes.

The purpose of the position is to ensure smooth daily operations and continuous process improvements leading to low Processing Cost overall (Implement Measurement & Management)


Main tasks include:

As Head of Operations & Payment Processes you will:

• Manage and develop a strong and efficient team of Operations & Payment in period of growth
• Establish core KPI's to ensure efficient daily monitoring of process quality and service levels
• Manage our external providers for card processing & card scheme (Visa), card production & personalization as well as logistics & shipment
• Ensure scaling & sizing of internal and external capacities/providers in accordance with our growth strategy
• Establish payment operations as a central pillar in our customer experience

- ensuring ease of use for all stakeholders

• Improve operations & payment processes with a lean approach and advocate operations in company projects

You're a match if you have:

• Minimum 3-5 years of experience in financial transaction operations (Payment Service Provider/ Processor/ Bank; FinTech or Larger Retailer as eCom brick&mortar)

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Very good understanding of financial transactions in Payment and (e)Commerce:

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Issuing or Acquiring Processing:

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Card payments & schemes

• At least 12 years of experience in people management
• BSc degree in Business Administration, Industrial Engineering or equivalent education
• Very good understanding of financial transactions in Payment and (e)Commerce
• Ability to manage and develop teams through metrics and KPI's
• Expertise in Supplier Management and the ability to manage operational SLAs and settle appropriate actions plan
• Methodical knowledge in process & knowledge management
• Resilience, resourceful and able to find new ways of working
• Fluent oral and written in German and English (required).
• Be available to work in a hybrid mode and live in Germany or Austria

Location
Germany or Austria


How the process looks like:

Video call with Global Talent Acquisition Expert.
Three more interviews with our team in BR.


Happy at work

• Exciting working environment in an international group with a long

- term oriented corporate strategy

• Possibilities to go beyond classic payment in a B2B2C business model focusing on personalised employee experience at work and beyond
• Flexible working hours in a hybrid setup, further trainings and of course our own fringe benefits

Ability to commute/relocate:

Frankfurt am Main:
Reliably commute or planning to relocate before starting work (required)

Work Location:
Hybrid remote in 60528 Frankfurt am Main

Expected Start Date: 29/05/2023