Customer Service Representative Emea - Berlin, Deutschland - Corning

Corning
Corning
Geprüftes Unternehmen
Berlin, Deutschland

vor 4 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Date:
Apr 21, 2023


Location:
Berlin, DE, 10117


Company:
Corning

Requisition Number: 60341

Corning is vital to progress - in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science.

Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.


Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.


Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

This segment is classified into two main product groupings - carrier network and enterprise network.

The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.

The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.


Responsibilities:


  • Develop and maintain good working relationships with external customers, managing assigned accounts as necessary
  • Take ownership for your customer's satisfaction
  • Recommend products to customers based on their requirements
  • Enter and expedite orders in an accurate and timely manner using SAP
  • Understand and implement order, scheduling and expediting process
  • Manage the formalized delivery process and capture changes to delivery dates
  • Proactively communicate to and with the customer to ensure high customer satisfaction and engagement
  • Work closely with our internal departments like production, sales, product line management finance and logistic
  • Order and Project Management

Qualifications:


  • Must be fluent English
  • Arabic language is an asset
  • Outstanding verbal/written communication skills
  • Ability to build and execute Excel Spreadsheets to manage large blocks of data
  • Accurate typing skills and experienced in working with MS Office
  • Ability to learn remotely and work with mínimal supervision
  • Strong attention to detail and ability to work to a high level of accuracy
  • Excellent team player and ability to work with a larger remote group
  • Strong problemsolving skills and ability to express ideas clearly and precisely
  • Basic accounting knowledge will be a plus
  • Experienced in working with SAP
  • Commercial understanding is required
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