Facilities Coordinator - Frankfurt am Main, Deutschland - JLL

JLL
JLL
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 1 Woche

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
JLL supports the Whole You, personally and professionally.

Facilities Coordinator
Corporate Accounts - Work Dynamics EMEA

Facilities duties
Coordinates and assists senior managers by supervising a range of soft FM services for the site.
Conducts service audits and monitors contractor performance with regular inspections and emphasis on planning / scheduling both reactive / preventative maintenance either individually or with client representatives from apartments, offices and retails
Uses Corrigo system to ensure timely completion of job cards with stress on priorities
Implements best practices in the industry to ensure compliance with health and safety requirements to help obtain a 'zero' incident track record for site related / operational accidents
Trained to be a part of the site emergency evacuation team for on-site emergency and be available to handle emergency outside of normal working hours in coordination with the client emergency team
Develop and maintain a store management system to ensure appropriate store allocation and monitor the use to avoid storage of prohibited items
Prepare and maintain COSHH register for all materials used on site including periodical inspections to ensure material storage and use is as per specifications and comply with the risk assessment requirements
Prepare and assist in the preparation of monthly reports, provide inputs for the finalization the yearly
End to end finance admin of PO's, invoices, and trackers
Supplier performance management and conducing review meetings
Management of all assurance and operational risk management documentation
Quality audit and monitor contractor performance with regular inspections and lay emphasis on planning / scheduling both reactive / preventative maintenance
Be customer focused and coordinate with client representatives and attend site inspections followed by reporting and follow ups to ensure job
Regular tracking of Helpdesk system to ensure timely completion of job cards with stress on priorities
Implementation of the best practices in the industry complying with health and safety requirement to help obtain a 'zero' incident track record for site related / operational accidents which includes maintaining a COSHH register and ensuring compliance by contractors

Communicate regularly with all maintenance contractors, both individually and as a group, to ensure good two-way communication concerning maintenance issues.

Assist the Sr. FM by liaising with all soft services subcontractors' especially cleaning, landscaping, security and pest control.

This includes attending monthly performance review meetings with the contractors to track on-site performance and highlight areas that need improvement.

Reception and Visitor Management
Always deliver 5* customer service with a professional and presentable appearance
Meet and greet all staff, customers and visitors professionally and cheerfully
Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
Serve as an information source for staff and customers
- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate
Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
Manage all visitor categories in line with security protocol
Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate
Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary
To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers
Suggest ideas for developing and evolving the reception services and assist in implementing these ideas
Regularly monitor customer feedback and produce an appropriate action plan based on the results
Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
Brief visitors on arrival on fire evacuation procedures
- emergency exits, evacuation routes and assembly points
maintenance budget and coordinate with the technical manager to adhere to the set financial plan
Ensuring at all times that they carry out their work safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative and local requirements
Reporting immediately any non-conformance, unsafe act or unsafe condition to line management for investigation and corrective action.
Reporting immediately to
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