Tier I/ii Help Desk Support - Wiesbaden, Deutschland - General Dynamics Information Technology

General Dynamics Information Technology
General Dynamics Information Technology
Geprüftes Unternehmen
Wiesbaden, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Clearance Level

  • Top Secret/SCI
Category

  • Systems Administration
Location

  • Wiesbaden, Germany

Travel Required:

Less than 10%
:

Public Trust:

None
:

Requisition Type:

Regular
:
GDIT has an exciting opportunity for a Tier I/II Help Desk Tech to support U.S. Army Europe in Wiesbaden Germany. Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Additional Duties

  • Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.
  • Provide support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.
  • Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.
  • Provide management of Active Directory Organizational Unit's to ensure compliance with organization policy.
  • Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.
  • Provide any additional administrative and touch IT support as required.
  • Responsible for being oncall 24 hours a day and coordinating leave and absence to ensure coverage.
  • Must be able to travel occasionally.

Qualifications

  • A current IAT II Certification is required at time of hire.
  • A BS/BA in information technology or related industry training in performing systems administration support is preferred.
  • Relevant and related military or government experience performing systems administration support is desired.

About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.


COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees.

To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19.

Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

  • GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class._
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