Technical Customer Interface - Mannheim, Deutschland - ALSTOM

ALSTOM

Geprüftes Unternehmen

Mannheim, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation.

Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.

Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

If you're ambitious, driven and team-spirited, this is your opportunity to build a career as a
Technical Customer Interface with us in Mannheim, Germany

Key accountabilities:

As front office, he/she acts as mediator between the customer and the remote project development team
Is in interface with customer to o Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
Clarify technical contract requirements (operational, performances, usability, reliability, safety ) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger ) concerns
Report what the engineers have determined to be doable within the given constraints (reuse, platform, planning, budget ) and projects QCD decision
Followup Train level operational effectiveness performances all along project lifecycles
Support Chief of development on tradeoff and endorse towards the customer decisions
Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
Is in interface with the remote project development team to
Get the right level of expertise to support technical meetings / reviews with customer Coordinate contractual deliverables with respect to commitments
Followup product developments and monitor train level operational effectiveness performances
Close the loop on tradeoff conclusion and on related decisions
Update the contractual baseline
Participate as customer voice to technical risks and opportunities management
With the metiers
Leverage of best practices from metiers to enhance project influency and influence customer on the same

Performance measurements:

Compliance to contractual requirements
On time delivery
Customer satisfaction

Competencies & Skills:

Fluent in customer language
Customer orientation, building strong and trust relationship
Ability to foster communications between multiple stakeholders/metiers
Technical Requirements Management
Drive for results
Ability for problem solving and efficient decisionmaking in complex environment

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility.

That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.