Customer Support Specialist - Berlin, Deutschland - AMBOSS

AMBOSS

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before

As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people.

Our mission is to enable clinicians and students around the world to make the most of AMBOSS and improve their experience with our platform based on their needs.

Why Customer Support at AMBOSS?
Customer Support plays an integral role in AMBOSS' mission to empower all doctors to provide the best possible care.

Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you'll join a team just as quick to laugh together as they are to support each other.

Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.

If you're motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like you to make a real difference

In the first 12 months you will:

Strive to make a connection with our users by responding to their inquiries on different channels (Zendesk, phone, and social media)
Advise our users on how to have the best possible experience on our platform and strive to make a connection with them
Stay informed about product changes and rapidly learn information about the product to ensure the delivery of uptodate information
Collaborate with the team to improve our product, customer experience, and internal processes
Identify and record customer feedback and update internal databases to help identify trends and assist in delivering this information to our team
Support process improvement, growth and marketing projects
Be involved in Customer Experience projects during quieter periods

You bring:

Excellent written and verbal communication skills
Proficiency in English (big plus if you speak Spanish, German, Portuguese)
Outstanding problemsolving skills
Patience with complex or sensitive cases
Experience as a customer support specialist is a huge plus
Understanding of the health care sector is a huge plus
Awesome person to work with : )

You enjoy:

Providing personalized support to customers
Taking initiative in identifying different sources of information
Exploring different online platforms & tools
Bringing accuracy and attention to detail
Being part of a dynamic and fun team

Here is what your interview journey will look like:

A 30-mins call with one of our Talent Acquisition Managers to get to know you, understand your career motivations and give you more insight into the role and team;
A 45mins interview with Team Manager, dive deeper into the role and assess your technical skills for the position
A minute minute session where you will be asked to present your response to a short Case Study, which we will share for you to take a look over and prepare at home.

Why AMBOSS?

AMBOSS is a powerful learning and clinical decision support tool striving to empower physicians across the globe to provide the best possible care.

Since our launch in 2012, we've used the latest in cutting-edge technology to create the most comprehensive study and reference guide on the market and revolutionized the way physicians and medical students acquire their know-how.

By 2017, we transformed the learning experience for 95% of the German market and launched our international platform. In 2019, our hard work secured €30M in Series B funding to expand our products and their reach. Today, we continue to find new ways to innovate and establish ourselves to make a global impact.

After being named a Top 10 Health & Science company to watch in 2021 by Business Punk, it is clear that we are not the only ones who are excited about the future of AMBOSS.

Benefits
AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered.

We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.

Check out all of our employee benefits below:

We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care - to everyone, everywhere.