Customer Support Specialist, Emea - Ostfildern, Deutschland - INTAMSYS Technology GmbH

Beschreibung

Description:

This position represents a great opportunity to become part of an international growing team and take responsibility for technical support in 3D Printing / Additive Manufacturing market, specifically for production of parts manufactured using high performance plastics.

We focus with our 3D printing solutions on demanding market segments such as aerospace, automotive, high tech and medical.

INTAMSYS Technology EMEA team is looking for a Customer Support Specialist that will help INTAMSYS to grow by taking responsibility for defined technical support.

The support tasks will be strongly focussed on our sales partners to support their local customers as well as to continuously work with our partners to improve their local support ability.

This position is based at our INTAMSYS Technology GmbH office (EMEA office) in the Stuttgart area, Germany. INTAMSYS Technology GmbH is part of INTAMSYS Technology Co. Ltd, based in Shanghai, China.


Main Tasks & Responsibilities (90%)

• Work closely with our partners, customers, and service team internally to provide technical support (Level 1, 2) to our customers and partners
• Act as a proactive member of the global technical support team
• Discuss internally any solution that may solve any technical customer issue
• Execute product upgrade programs with our partners
• Coordinate logístical process for spare parts or upgrade kits
• Develop reports and provide business analysis to the department manager

Side Tasks (10%)

• Support events occasionally (trainings, tradeshow, conferences, seminars, VIP visits) held by INTAMSYS or our sales partners regionally

Requirements:

• Bachelor's or master's degree in engineering is preferred, technical education is beneficial
• Handson experience in B2B Additive Manufacturing solutions or 3D printing systems is preferred, knowledge of polymers and/or FFF technology is beneficial
• Experience with using 3D software, such as Autodesk Fusion360, Solidworks, Cura, or others is a plus
• Knowledge in using CRM Systems e.g., Salesforce
• Fluent in English in writing and speaking. Fluency in German or Chinese or any other European languages is highly beneficial
• Excellent presentation, demonstration, and communication skills
• Sound business acumen

- 'People' person with open, 'can do' attitude

• Teamplayer in a multicultural environment
• Must be organized, detail oriented, excellent problems solving skills and the ability to work independently
• Office based position, occasional travel maybe required (tradeshows, events)

Salary: 35,000.00€ - 45,000.00€ per year


Ability to commute/relocate:

Ostfildern:
Reliably commute or planning to relocate before starting work (preferred)


Language:

• English (required)

Work Location:
One location

Expected Start Date: 01/02/2023