Desktop Technician - Mannheim, Deutschland - Crone Corkill
vor 3 Wochen
Beschreibung
IT Desktop Technician (Level 1)Job Type:
Contract
Job Length:
On-going (3-6 Months+)
Location:
Mannheim
Work type:
On-Site
Salary:
€200 - €250 Per Day
Our client is looking ideally for an immediately available IT Desktop Technician (Providing Level 1 Support) to work on-site in Mannheim.
Tasks
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- General preventative maintenance tasks on computers, laptops, printers.
- Remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Requirements:
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better. (Desirable)
- Minimum of 18 months' years of IT experience.
- MacOS, Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problemsolving skills.
- Proven ability to multitask, effectively determine priorities and meet SLA's.
- Excellent communication relationshipbuilding and internal customer service skills.
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