Customer Service Team Lead - Oldenburg, Deutschland - Thermopatch, an Avery Dennison Company

Thermopatch, an Avery Dennison Company
Thermopatch, an Avery Dennison Company
Geprüftes Unternehmen
Oldenburg, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Company Description

About Avery Dennison

About Thermopatch


Headquartered in Almere, The Netherlands, Thermopatch is a global market leader in têxtile identification labels, decals, and transfers for workwear, sportswear, fashion, and promotional wear.

Recently acquired by Avery Dennison, the company employs around 200 employees in Europe, located across 5 countries.


Job Description:


What we can offer you - Your Role:

This is a hands-on team lead role with responsibility for overseeing the order-to-delivery process by ensuring fast and reliable order fulfillment for customers.

Activities may include, but are not limited to the following:

  • Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance Management System is up to date and regular feedback provided to staff members
  • Act as a team role model and changeagent.
  • Positively lead and influence team members to partner together to achieve individual and business goals.
  • Communicate, implement and interpret customer service policies and procedures.
  • Evaluate the effectiveness of customer service operations. Coordinate customer service function with other departments.
  • Champion customer needs and followup on customer inquiries
  • Proactively communicate supply chain issues and provide alternatives.

Qualifications:


What we expect from you - Your Expertise:

  • University degree (BS/BA) or equivalent preferred
  • Related B2B experience, preferably in related industry. Prior management experience preferred.
  • Excellent written, verbal and presentation communication skills.
  • Excellent problem solving and analytical skills.
  • Data driven and process oriented.
  • Fluent in German and English
Additional Information

AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace changewe drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity for employees and the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone.


We offer:

  • Workplace Flexibility,
  • Structured learning and development
  • Mentoring program
  • Competitive total rewards
  • Commitment to Sustainability
At Avery Dennison, we do what we love and we love what we do.
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