Customer Care Agent - Munich, Deutschland - infeurope
vor 1 Woche
Beschreibung
Job Type(s):CDI/Permanent Full Time
Location(s):München Deutschland
_infeurope is looking for a Multilingual Customer Care Agent for an International Institution in the heart of Munich_
_ __Start Date:
ASAP_**
Your profile:***- Ideally fluent in German, English and French
- Passionate about customer care (inbound)
- Ability to work in a complex customer service environment
- Excellent communication skills Organizational and problemsolving skills
- You are a team player and enjoy working in an international, crossfunctional and diverse team
- IT affinity
- Ability to prioritize and perform effectively in a highly dynamic work environment
- Preferably with experience in customer care
Your tasks:
***- Independent written correspondence with international customers (trilingual: German, English and French)
- Receiving and handling customer enquiries via phone and processing or forwarding them to the relevant departments
- Continuous training regarding the very complex regulations, procedures, assignment pools and tools
- Data management and data maintenance in several complex databases and CRM/CSM systems
- Support in complaint management and analysis of customer sentiment/feedback
- Technical support in the event of error messages due to incorrect computer settings or outdated software/browser)
- Fast grasp of processes, procedures and analytics
What you can expect:
***- Customer Care for a renowned international institution
- Interesting tasks requiring constant training
- Professional customers
- Opportunity to work with a great team in a dynamic and international environment
- Various opportunities to participate in internal trainings and upskilling
- Beautiful, spacious office located in central Munich
- Regular team events
Mehr Jobs von infeurope
-
Customer Success Advisor in Munich
Munich, Deutschland - vor 4 Wochen
-
Senior Human Resources Assistant for Frankfurt/main
Frankfurt am Main, Deutschland - vor 3 Wochen
-
Customer Support Agent for Munich
Munich, Deutschland - vor 2 Wochen