Ticketing Onsite Operations Coordinator - Frankfurt am Main, Deutschland - EURO2024

EURO2024
EURO2024
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 1 Woche

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

The job:

The

Ticketing

Onsite Operations

Coordinato

r

(M/F/d) is responsible for identifying operational requirements at ticketing facilities and for ensuring readiness of all ticketing facilities for UEFA EURO 2024. You will be the main point of contact regarding all volunteers matters, such as training schedule and deployment plan. You will also be responsible for managing ticketing operational material for UEFA EURO 2024, the UEFA Champions League final as well as other events if required.


The frame:


Start date:

End date:

Application deadline:

List of relevant tasks & responsibilities:

  • Identifying operational requirements at ticketing facilities and making sure all facilities are ready for tournament time.
  • Overseeing the operations of all ticketing facilities during the tournament and implementing any necessary corrective measures.
  • Being the point of contact on the ticketing side for various internal competence centres (Venue Management, Event Logistics, ICT, Technical Services, Volunteers, Maps & Plans, Accreditation, Staff Logistics, Signage)
  • Defining and finetuning ticketing volunteers' roles, numbers and shift plan for EURO 202
  • Creating ticketing volunteers' deployment plan for EURO 202
  • Defining the training schedule for ticketing volunteers before and during EURO 202
  • Managing inventory, ordering material and preparing material and equipment to be used for ticketing operations (including ticketing laptops and BOCA printers)
  • Managing inventory and configurating of beacons (hardware devices used for mobile ticketing operations) for all competitions
  • Planning and organising the facetoface training event of EURO 2024 venue teams
  • Supporting the planning of the deployment plan for EURO 2024 and leading the ticketing staff logistics' requirements (transport, accommodation, accreditation, etc.)
  • Defining the venue specific shift plan for ticketing venue teams if required
  • Conducting interviews for the recruitment of ticketing venue teams for EURO 202
  • Supporting colleagues in the production of training content for ticketing stakeholders

Education:


  • University degree in management, sports management or other relevant education

Work experience:


  • 23 years experience in event management, ideally in ticketing or another related area
  • Previous experience working or volunteering on events, ideally in the sports industry.

Set of Skills:


  • Project Management
  • English (fluent)
  • German an asset
  • Any other language an asset
  • Computerliterate: Word, PowerPoint, Excel, Outlook, Teams, databases
  • Excellent communication skills oral and written
  • Attention to detail and structured working method
  • Availability to travel if required

About us:

In 2024, Germany will host the 17th edition of the UEFA European Football Championship.

Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion.

This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football.

EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do.

We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait.

If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.


Employee benefits

  • Contribute to and help shape the staging of Europe's biggest sporting event
  • Varied and challenging tasks
  • Working in a unique, exciting and sporty environment
  • Mobile working possible up to 40% per month
  • Regular team events
  • A wide variety of employee benefits
  • Personal benefits, such as company health management, company pension scheme, free hot and cold beverages at the office
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