Customer Technical Support - Munich, Deutschland - Apaleo

Apaleo

Geprüftes Unternehmen

Munich, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are Apaleo

Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences.

The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

And it's not just our business that's growing fast, our team is growing too

We're looking for a
Customer Technical Support**:

German speaking (f/m/d)** to join our team

Your Role in Enhancing Customer Experience:

As a vital member of our Customer Support team, you'll play a crucial role in empowering our customers to make the most of our platform.

-
Assist and Empower: Take charge of level 2 escalation ticket inquiries, diagnosing and troubleshooting technical problems related to customer integrations, and providing exceptional support leveraging your API and Apaleo platform expertise.
-
Flexibility is Key: Enjoy the flexibility of working 40 hours per week on a rotating schedule that includes weekends and public holidays, aligning with our dynamic business demands.
-
Teamwork and Problem Solving: Collaborate with cross-functional teams, including business development and product experts, to tackle complex challenges and bring our API-first and open platform vision to life.
-
Elevate Customer Experience: Elevate the customer experience by providing unparalleled support to our customers, app partners, and clients within the Apaleo API ecosystem.
-
Continuous Improvement: Embrace opportunities for personal and professional growth by actively participating in our continuous improvement process.
-
Documentation and Knowledge Management: Identify frequently asked technical questions, enhance technical documentation for self-service, prepare reports on customer issues, and maintain the Apaleo Dev knowledge base.
-
Quality Assurance and Monitoring: Monitor the integration quality of custom and store apps, assist customers in achieving the best user experience, and support platform initiatives aimed at enhancing customer and app partner services.

About You:

We're seeking a dedicated team member with the following qualities:

Customer Support Experience: You bring at least 2 years of customer support experience, ideally from hospitality, tech, or API-based industries, or from international customer care centers.

-
Adaptability: You thrive on flexibility, willingly embracing day, evening, public holiday, and weekend shifts as required to meet customer demands.
-
Team Player: You value honesty, accountability, and teamwork. You understand the importance of a positive working culture and treat everyone with respect, offering assistance when needed, and upholding our company values.
-
Growth Mindset: You embrace an open feedback culture and actively seek growth opportunities. You're an avid learner, always eager to expand your knowledge and adapt quickly to new systems and processes.
-
Technical Skills: You have a typing speed of at least 40-60 words per minute and possess technical expertise. If you possess 3 or more years of experience in technical support or development roles, including extensive work with APIs and log analysis, it would be highly preferable.

Consideration would be highly given if you possess the following skills:

A minimum of 2-3 years of experience in technical support, API, automation, or software, with a preference for project implementation experience.
Demonstrated experience in managing cases throughout the entire support lifecycle, from the initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution.
Proficiency in writing SQL queries, reading logs, making HTTP calls to APIs, and scripting repetitive tasks.

If you meet these qualifications or believe you have the potential to excel in this role, we encourage you to apply.

Your passion for delivering exceptional customer experiences and your commitment to detail-oriented problem-solving matter most to us.

We offer:

A diverse team of motivated and international experts from various disciplines and backgrounds;
Flexible structure with a flat hierarchy;
A key role in one of the most promising international startups in the hospitality industry, located in the heart of Munich;
Fair compensation with a transparent peer review and career progression plan;
Flexible and free choice of work location + we support remote work;
Team events: cocktail club, dinners, meetups, Oktoberfest;
30 vacation days per year;
Free public transportation inside the city of Munich.

What You Will Get From Us:

You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact.

We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality b