Head of CRM - Sankt Julian, Deutschland - iGP Operations LTD

iGP Operations LTD

Geprüftes Unternehmen

Sankt Julian, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

**About Us: We at iGaming Platform are all about
positive attitude We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to
grow and learn. We want people to take the action and
lead by example. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and
rewarding workplace where everyone may thrive and significantly
impact the industry. Come and be a part of our inspiring team by joining us

**About the role: As the Head of CRM at iGP, you will play a pivotal role in shaping and executing our customer relationship management strategies. You'll lead a team responsible for enhancing customer engagement, loyalty, and retention through personalized communication and targeted campaigns.

**What You'll Do: - Develop and implement comprehensive CRM strategies to optimize customer lifecycle management, increase retention rates, and maximize lifetime value.

Lead and inspire a team of CRM professionals, providing guidance and fostering a culture of excellence and collaboration.
Oversee the creation, execution, and analysis of CRM campaigns, continuously refining strategies based on performance metrics and customer feedback for multiple verticals.
Collaborate with clients and analytics teams to integrate CRM initiatives seamlessly into overall marketing strategies and business objectives.
Utilize datadriven insights to identify opportunities for personalization, segmentation, and targeted messaging, enhancing the overall customer experience.
Monitor key performance indicators (KPIs) related to customer engagement, retention, and revenue, providing regular reports and insights to stakeholders.
Keep abreast of industry trends, best practices, and emerging technologies in CRM and iGaming to drive innovation and maintain a competitive edge.

**About You: - Proven experience in leading and developing teams, with a focus on mentorship and performance management.

Proficiency in Fast Track or similar CRM tools, with a track record of driving results through effective data management and campaign execution.
Strong understanding of the iGaming industry, including customer behavior and regulatory considerations.
Exceptional ability to manage multiple priorities and deadlines in a fastpaced environment.
Strong analytical skills, with the ability to derive insights and make datadriven decisions.
Ability to think strategically and develop innovative CRM initiatives that drive engagement and revenue.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

What We Offer:

Enjoy the best of both worlds with our
hybrid work, which provides flexibility and freedom while maintaining a strong team connection
Enjoy the flexibility of
remote work
from abroad for up to 20 days per year
Live a balanced and healthy lifestyle with the help of our
wellness allowance:
Enjoy delicious meals regularly with our
office lunches and, socialize with your co-workers
Stay fuelled throughout the day with our regular
breakfast snacks:
Satisfy your cravings with our monthly
Wolt credits, which can be used at a wide variety of restaurants
Along with private
health insurance, we offer free
eyesight tests:
Never stress about finding a parking spot again with our
private parking options:
Enjoy our
employee exclusive discounts around the island
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