Customer Care Supervisor - Berlin, Deutschland - MEININGER Hotels

MEININGER Hotels

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Customer Care Supervisor (w/m/d):

MEININGER Hotels Berlin Headquarters:

Full time

MEININGER Hotels is looking for a Customer Care Supervisor who will lead and motivate a team of customer care advisors to ensure workload is completed within the business KPI's and targets set out whilst ensuring the highest customer service is delivered by team members via all channels.
MEININGER Hotels. Where the comforts of a hotel meet the special facilities of a hostel. We run more than 35 hotels in Europe's best cities—and counting

YOUR TASKS:

Lead and motivate a group of customer care advisors to achieve business led targets
Conduct performance and development reviews, 1:1 coaching / mentoring sessions /quality feedback reviews and team meetings as directed by the business and individual needs, these may be weekly, monthly, quarterly or annually
Ensure team and individuals meet or exceed KPI's and targets
Maximize sales opportunities with the team and ensure the team up and crosssell a bespoke service experience on all contact channels
Real time contact queue management, identifying areas that need to be addressed based on the current picture
Provide support to line manager in times of absences and holidays

YOUR PROFILE:

Minimum of 3 years relevant work experience in Customer Care Departments
Minimum of 1 year work experience in a Supervisor role
Able to work autonomously and use own initiative can react and cope with the everchanging demands and priorities.
A proactive mind set, highly organized, with a cando approach
Proven ability to be confident in communicating at all levels
Fluent in local language and English
Good presentation and influencing skills the ability to convince others of a point of view, or position to gain others support

WHAT MEININGER OFFERS:

Fair compensation package and taxfree surcharges
Company Pension Scheme
Extra vacation days for every year with MEININGER (up to 5 days extra)
2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
MEININGER Staff Nights Program & discounts for friends and family
Employee events and team activities: M-Days, Christmas party, team building events, company jubilees
Growth and development opportunities as part of an internationally expanding organization
A diverse, open working environment

YOUR APPLICATION:

We are enthusiastic hosts as diverse as our guests. Feels like you?

Contact:
Sandra Röske (Customer Care Manager)

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