Customer Experience Team Leader Germany - Duesseldorf, Deutschland - Mölnlycke

Mölnlycke

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

JOIN US AND MAKE A DIFFERENCE

Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients.

And you'll develop your career in a growing organisation with an inspirational culture - where you'll be recognised for the results you've achieved.

Our Customer Experience team is looking for YOU, as experienced
Customer Experience Team Leader (M/F/d), to support our business customers in Germany.

As a member of our DACH Customer Experience team, you will lead the Customer Experience Team Germany to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.

Location:
Düsseldorf (Hybrid)

Regional responsibility:
Germany

What you'll do

Coordinate, lead and deliver activities related to Customer Experience Strategy in Germany
Support, guide and coach the German Customer Experience Team in their daily operations to ensure top quality and performance
Drive automation / touchless orders
Create a continuous improvement culture
Define, implement and follow up on Customer Experience KPI's and customer interaction data to monitor and improve efficiency and customer satisfaction
Standardize best in class procedures in Customer Experience to deliver excellence
Define your team's development plan, secure necessary resources and competence to reach the Customer Experience commitments
Develop a network to continuously be on top of the various processes within Mölnlycke
Represent GCX in the cluster and local market leadership team or commercial forum
Support the team in daily operations as needed

We'll give you the challenges, skills and support to advance your career.

What you'll need

Preferably a Bachelor's degree and/or equivalent experience
Leadership experience in customer service in an international company
Knowledge and understanding of product and supply chain routes
EndtoEnd Customer Understanding
Ability to understand customer needs and translate into sales opportunities
Experience with inhouse sales welcome as well as outbound call campaigns
Experience in process improvement methodologies is an asset (i.e. Lean Six Sigma)
Strong communication skills, openminded and a team player
Networking skills and stakeholder management
Team development and talent management
Computer skills: Microsoft Office / SAP
Preferably EDI knowledge (HBS, GHX, Pagero, Esker)
Preferably knowledge of CRM System for Customer Experience
Business fluent in German and English, desirable level C1

What you'll get

You will be part of a dynamic team with a global company
Everchanging work environment where you will get space for your ideas and you are encouraged to take challenges and grow
Careful and comprehensive induction
Open, friendly and fair working atmosphere
Attractive career prospects
Mobile IT equipment and annual bonus in addition to your monthly salary of course
The opportunity to help make patients' life better

Our approach to diversity and inclusion
At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving.

We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging.

Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the requirements for the role.

If you feel excited about having an impact, then we want to hear from you

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.

Our business is organised in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide.

Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916.