Teamlead Customer Success - Duesseldorf, Deutschland - CheMondis GmbH

CheMondis GmbH

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

If you are passionate about enhancing Customer Experiences and ready to digitize the most impactful industry in the world, CheMondis will be love at first sight.
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Join us as a Team Lead Customer Success and be part of our agile, cross-functional, and growing international team.

As a natural-born Buyer Ranger, you will accompany our b2b buyer-customers on their digitization journey to grow and thrive long-term - in line with our business strategy and growth.

You will make their lives easier by searching, finding, comparing, sampling, quoting and purchasing various chemical products online - all in one trusted marketplace.

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Your mission

Leading our growing international "Buyer Rangers" team (4 Customer Success Experts and 3 Working Students), leveraging the strengths of the team to achieve our short

- and long-term objectives and creating an environment for professional growth

Promoting CheMondis as the #1 trading platform for buyers within the chemical industry together with your team
Serving as a trusted advisor to our strategic buyercustomers for the endtoend sales process, building strong relationships and keeping CheMondis on their radar to convert them into returning customers
Championing customer service and CRM, as well as assuring a stateoftheart verification and onboarding process for all marketplace participants to ensure successful adoption and loyalty
Capturing and sharing customer feedback within your team and with other teams to build a bestinclass online customer experience
Participating in conferences, trade fairs, and relevant industry events to develop your business network

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Your profile

Degree in Business Administration, Economics, Communication, Science, or alike
Profound experience in (international) Sales and/or Customer Success roles, preferably in the Chemical or B2B / SaaS industry
Experience in leading a diverse, international team
Strong active listening skills and customer focus combined with a high level of solution orientation and proactivity accompanied by persistence and diligence
Entrepreneurial drive, interest in new technologies and working models
Excellent analytical and problemsolving skills, along with the ability to work in a fastpaced scaleup environment
Excellent English skills; another European Language is a plus

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Why join us?

You'll work on an innovative product and have the opportunity to top up your salary with our bonus system quarterly KPIs will help you measure and manage your personal and our collective team success
You will have the opportunity to shape the success story of a "greenfield" project with a great team of driven experts
We offer a unique combination of startup flexibility with the stability of a corporate investor
We share our knowledge and keep it up to date by hosting and participating in conferences, meetups and hackathons
We offer an agile environment with a startup mentality, flat hierarchies, flexible working hours and a competitive salary
Our brandnew office is located at the heart of Cologne.
Last but not least, we offer recurring team events, offsites, parties and provide free drinks, fruit, snacks, etc.

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Interested?
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About us
We are an industry leader with the mentality of a start-up.

In 2018 LANXESS founded the online marketplace CheMondis, which combines chemical expertise of a market leader with a digital start-up spirit and outstanding technical expertise.

We are building an online marketplace for the chemical industry in order to connect suppliers and buyers of chemical products in a trusted B2B marketplace.