Network Operations Center Specialist - Munich, Deutschland - Tesla
Beschreibung
What to ExpectThe Network Operations Center Specialist supports the EMEA Supercharger Operations team.
- This role will be based in Munich.
- Proactive review of open network issues tracking against supporting team SLAs and network KPIs
- Perform system validations to ensure the customer user interface reflects the current state of the network
- Responsible for incident and escalation response as well as followup with the NOC serving as airtraffic control towards internal and external stakeholders
- Act as the first point of contact towards sites hosts and external contractors to collect, triage, prioritize and drive timely resolution of site maintenance issues (cleaning, ongoing repairs, other issues, etc)
- Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel
- Provide offpeak coverage for global regions and work directly with counterparts on global consistency of network management
- Any combination of education and experience equivalent to a bachelor's degree and 4+ years working in a similar role or industry with 247 business operations
- Experience coordinating in fastpaced environments and teams
- Ability to manage multiple projects with an eye for efficiency and priority
- Superior communication skills with the ability to discuss technical topics with a range of audiences
- Highly energetic personality, with a flexible attitude towards critical tasks
- Available to work weekends and holidays
- Required language: English and German
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