Network Operations Center Specialist - Munich, Deutschland - Tesla

Tesla

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

What to Expect

The Network Operations Center Specialist supports the EMEA Supercharger Operations team.

What You'll Do

Proactive review of open network issues tracking against supporting team SLAs and network KPIs
Perform system validations to ensure the customer user interface reflects the current state of the network
Responsible for incident and escalation response as well as followup with the NOC serving as airtraffic control towards internal and external stakeholders
Act as the first point of contact towards sites hosts and external contractors to collect, triage, prioritize and drive timely resolution of site maintenance issues (cleaning, ongoing repairs, other issues, etc)
Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel
Provide offpeak coverage for global regions and work directly with counterparts on global consistency of network management

What You'll Bring

Any combination of education and experience equivalent to a bachelor's degree and 4+ years working in a similar role or industry with 247 business operations
Experience coordinating in fastpaced environments and teams
Ability to manage multiple projects with an eye for efficiency and priority
Superior communication skills with the ability to discuss technical topics with a range of audiences
Highly energetic personality, with a flexible attitude towards critical tasks
Available to work weekends and holidays
Required language: English and German