Banking Operations Team Lead - Berlin, Deutschland - Holvi

Holvi

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We small business
We founded Holvi in 2011, in Helsinki.

As self-employed people wading through oceans of paperwork, we noticed something funny going on - traditional banks were giving us the cold shoulder.

Why not help ourselves? We asked.

And so, with time and effort (and lots of coffee), we mastered small business finance - and Holvi was born.

Our vision is simple:
Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn't have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we're looking for a
Banking Operations Team Lead to join our team in
Berlin. If you want to help us make self-employment a little easier, Holvi is for you.

Banking Operations at Holvi

The Banking Operations team is part of our Customer Lifecycle Management function, with a primary focus on managing third-party requests according to existing procedures and to ensure operational efficiency and reliability.

As the Team Lead for Banking Operations, the main tasks involve guiding and supporting the team in their daily tasks, ensuring they are equipped with the necessary tools and processes for smooth and efficient operations.

Additionally, the Team Lead acts as the process owner for the area, taking responsibility for improving the team's efficiency through initiatives like updated processes, workflows and automation implementations.

A typical day could see you:

Leading our Banking Operations team by overseeing day-to-day operations, conducting regular one-on-one sessions, establishing goals, and providing coaching and mentoring
Acting as a
process owner for tasks such as seizures, insolvencies and requests from authorities. This includes defining, maintaining and implementing procedures in accordance with compliance policies and standards
Identifying opportunities for
process improvement and automation to increase efficiency and effectiveness
Performing thorough
quality reviews on internal processes to guarantee alignment with company policies and procedures

-
Creating and maintaining reports and dashboards to monitor key performance indicators (KPIs) and identify emerging trends
-
Collecting and analysing data to generate valuable insights and recommendations for informed business decisions

Facilitating regular meetings and presentations to discuss and
showcase the latest trends and team performance

Requirements:

This is for you if you:

Have
+3 years people leadership experience, preferably in back-office operations within the financial industry
Have
indepth knowledge of banking operation processes in the German market, such as ZPO, InsO and AO
Enjoy
leading people and working together with both operational and technical stakeholders
Have excellent
communication skills in German and English, both written and spoken
Are
detailoriented, structured and
love learning new things:
Are comfortable with
travelling 2-4 times / year to the Helsinki office

It's a plus if you:

Have
knowledge of GDPR and national data protection laws
Have a
strong understanding of data processing operations:
Have
experience in working with Customer Lifecycle Management such as onboarding, monitoring and offboarding customers

Think you're a good fit?

Benefits

You'll get:

Employee stock options
Opportunity for equity in Holvi

Flexible working

Flexible working
hours and possibilities for remote working

Monthly benefit budget which can be used for things such as sports, groceries and public transportation

Work nice balance

Weekly exercise hour, biweekly breakfasts, biannual team weeks and more
The chance to shape this role around what's good for you and Holvi

Logistics

This is a permanent position, reporting to the Head of Customer Lifecycle Management Team
You'll be headquartered in our sleek new office in Berlin

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life.

This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.