Customer Service Fragrance and Body Care - Berlin, Deutschland - Workstation Customer Care
Beschreibung
Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business.
As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands distributed by our client.
What you will be doing:
\_Provide an outstanding customer service to improve customer satisfaction and relationship
Order management
Delivery notification
Packing list
Tracking
\_Manage the customer service inbox and respond to customer inquiries
\_Manage the order processing from creation to delivery
\_Partner with the warehouse leadership team to ensure all orders are delivered on time and in full to avoid charge backs
\_Manage and update all Customer Service logs and catalogs
\_Identify potential issues and make recommendations for solutions
Who you are:
\_Highly motivated with attention to detail
\_Ability to take solid decissions
\_High integrity work ethic
\_Customer mindset
\_Equipped with basic principles of information technology
\_Ability to contribute expertise
\_Fluent in Danish or Norwegian
Wir freuen uns Sie kennenzulernen
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